There are isolated cases, however, when a complete shut off of the water main cannot be achieved. Repairs generally take 2-4 hours to complete. Most shutdowns affect a limited number of residents and are isolated to a single street or block. If the leak does require a water shutdown to repair, the Public Works Department will go door-to-door to notify affected residents of the water shutdown. If the exposed leak is minor, it can sometimes be clamped and sealed without the need for shutdown of water. The scope of the main repair will vary depending upon the severity of the particular break, but the street or parkway will be dug up to access the pipe. A J.U.L.I.E locate may take several hours depending upon the utilities involved. Work cannot begin until all potential underground hazards have been located by their respective firms. ComED, Nicor, etc) to mark the location of any underground structures. locate is required for all utility companies (i.e. and a Public Works crew will be dispatched to the area to begin a repair. If a water main break is confirmed, a utility locate request will be submitted to J.U.L.I.E. Once the department has been notified, a crew is dispatched to investigate and assess the problem. After normal business hours, weekends or holidays, please call the non-emergency Police line at 70. If you see bubbling water accumulating in the street or the parkway, the first thing you should do is call the Public Works Department at 70, ext. Residents play a crucial role in reporting breaks. What To Do If You Suspect a Water Main Break:
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